Reference

Privacy Policy for Your Account

Your account privacy stays visible from the first form: we explain what data we collect, why we need it, and how you can ask us to change it.

Account data onlyDANA, OVO, GoPay, QRISCookie choicesLive chat 09:00-01:00 WIB
wild4d Privacy Policy for Your Account
CONTACT ROUTES

Privacy Contact Paths That Work

A privacy request should not disappear into a general inbox. We give you three paths that connect to the same case log, so your chat, WhatsApp message or account form can be matched without asking you to repeat every detail. For faster checks, include your account ID, the date of the action, the payment rail involved, and the data change you want us to handle.

Team online

Live chat case

Open live chat from the lobby footer between 09:00 and 01:00 WIB. Tell us your account ID, the data point you want checked, and whether the issue relates to cookies, login history or wallet records.

WhatsApp privacy message

Use the WhatsApp channel shown inside your account menu when you need to send a receipt image or device screenshot. We connect that message to your case and mask payment details not needed for the check.

Account privacy form

Go to Account > Privacy Requests after login to ask for a profile change, export of key records or removal check. We may send an OTP before showing any account-linked data back to you.

DATA CONTROLS

Six Controls Behind Your Data

We run the Privacy Policy through practical controls, not broad promises. Each control has a reason you can understand: confirm your identity, match wallet activity, keep the lobby…

Registration data

When you open an account, we ask for details needed to identify the login and contact you about privacy cases.

Payment traces

DANA, OVO, GoPay and QRIS references help us match wallet credits and withdrawals to the right account.

Cookie controls

Cookies keep session status, language choice and basic lobby preferences working on mobile browsers.

Device checks

Account > Security > Devices shows recent login devices where available.

Retention window

We keep account, payment and support records only as long as needed for service operation, dispute handling, security checks and…

Change requests

If you ask us to change, export or remove data, we check account ownership before acting.

Privacy Questions Before You Join

Before you open your account, you may want to know exactly what happens to your data. These answers focus on the Privacy Policy: account details, wallet records, cookies, device logs, correction requests and support access. If your case involves a payment receipt or login device, have the date and account ID ready so we can locate the record faster.

We ask for the details needed to create and protect your login, such as account name, phone contact, password data, device signal and security checks. We do not ask for unrelated personal records during standard registration.

We keep payment references so wallet credits, withdrawals and disputes can be matched to your account. The Privacy Policy limits use of those records to reconciliation, fraud checks, support cases and legal duties where required.

Yes. Log in, open Account > Privacy Requests, and tell us which field is incorrect. We may send an OTP or ask a payment-related question before changing data tied to account ownership.

Cookies remember session status, basic preferences and security signals while you browse. You can clear them in your browser settings, but clearing cookies may sign you out and remove saved lobby preferences.

Only team roles that need the record for verification, wallet matching, support or security can access it. We limit case access and keep action logs so privacy requests can be traced internally.

Closed account records are kept only for required checks, dispute handling, security analysis and legal duties. After the needed period, we remove, anonymise or restrict the data so it is not used for routine account activity.

Use live chat from 09:00 to 01:00 WIB, WhatsApp from your account menu, or Account > Privacy Requests. Include your account ID, date, channel and the exact privacy action you want us to check.